Good system by Tan Tock Seng Hospital & NTUC Income.

Today, one of my elderly client had a cataract operation at Tan Tock Seng Hospital. I assisted her in medical insurance claim. The policy is Income-shield by NTUC Income. I was pleasantly surprise that the hospital has a system to process the claim directly with the insurer. This is the process:

1. Prior to the admission, call 63321133 (NTUC help-line) to establish whether the medical treatment is claimable.

2. On admission, bring along your policy document.

3. Let the hospital admission staff know that you are claiming from the policy.

4. Based on your IC number, the staff will log on to NTUC web-site and print out a "Letter of Guarantee" for you to sign.

5. The staff will also prepare a "claim form for medisave-approved integrated plan" for you to sign.

6. The claim is processed directly between the hospital and NTUC Income.

Client was very happy. I applaud this system!